To Our Residents,
Thank you for following the advice of our governments and public health agencies. We must work collectively in order to slow the spread of the virus. Please continue your efforts to prevent infection to yourself and others.
The provincial government has declared a state of emergency, which stresses the importance of taking every precaution – please stay home, stay safe, and only venture out to buy essential supplies when necessary.
Building staff have been working tirelessly to clean and disinfect in our efforts to keep you and the broader community healthy. To practice physical distancing they are often working at odd hours, when the likelihood of encountering residents is minimal.
As your property managers, we know that you may be experiencing financial difficulty at this time due to the COVID-19 pandemic. Let us know your situation and we can work together to develop a plan to meet your rental obligations to ensure your housing is secure. Please contact Susan Rodness at 416-512-8300 or firstname.lastname@example.org as the first step. We have created a Rent Arrears Repayment Plan to assist you through these difficult times.
The federal government has recently introduced financial assistance measures in response to the COVID-19 pandemic. Please review the various programs available being offered by our government:
We thank you and all our Resident Community for your patience, understanding and cooperation as we work safely through this together. These are trying times, and we're learning as we go. Please stay safe and continue to be kind and respectful.
TMDL Property Management Inc.
A Message from the Federation of Rental Housing Providers of Ontario
March 27, 2020 (ONTARIO) –
Our members sincerely care about our residents. We value you and your families. At this time of emergency, especially, we want you to be safe and secure in your homes. We know that many residents have had their incomes disrupted by the COVID-19 emergency. For some, it may be challenging to pay rent on April 1, 2020.
To take some of the stress out of the situation, we have the following advice on what to do if you cannot pay your rent due to the COVID-19 emergency.
- Reach out to your property manager by phone or online (to respect physical distancing).
- Explain the situation.
- Offer to pay what you can, if possible.
- Ask about government programs you might qualify for, and for the remainder, discuss a plan for how you could repay over time.
Remember, it is important to please pay your rent if you can. To keep buildings operating, clean, and safe, we need to pay our mortgages, operating costs and employees too.
We understand the situation is unpredictable. Some financial help is already on the way, and all levels of government have already taken steps to help maintain incomes or reduce costs:
- The Government of Canada has introduced the Canada Emergency Response Benefit which provides $2,000 a month for up to 4 months to individuals who have lost their income as a result of COVID-19. The federal government is also providing a 75% wage subsidy for small and medium-sized businesses so they can keep people employed.
- The Government of Ontario has set aside $148 million for assistance through Municipal Service Managers, which will use the Canada-Ontario Housing Agreement to direct more resources to tenants. The Province has also committed additional financial relief for low-income seniors, families with children and individuals with student loans.
- Some municipalities have offered grace periods for municipal payments such as property taxes, water and other utilities, and our members commit to take that into account in making arrangements and calculating arrears.
We are hopeful that these measures will help benefit our residents, but they may take time to reach those in need. We understand. We urge you to keep the lines of communication open with your property manager.